Enter your order number and email to see the latest status of your delivery.
Use the format ET-123456.
Please enter a valid email.
Enter the order number and the email you used at checkout to see your latest status.
Delivery questions
Standard delivery takes 3 to 5 business days. Express takes 1 to 2 business days.
Carriers can take up to 24 hours to scan a parcel. If nothing changes after that, contact our support team.
Yes, before the order is shipped. Contact us as soon as possible and we will update it.
Easy returns and refunds
Not happy with your order? Send it back within 30 days for a full refund.
30-day returns
Any unused item
Free return shipping
Prepaid label
Fast refunds
In 5 to 7 days
12-month warranty
Repair or replace
How it works
Return in four simple steps
1
Request
Fill in the return form with your order number.
2
Pack
Put the item in its original packaging with all accessories.
3
Ship
Attach the prepaid label and drop it at any carrier point.
4
Refund
We inspect the item and refund your original payment method.
Request a return
Tell us what you would like to do.
✓
Return request received
Your RMA number
Thank you. Your return is now being reviewed by our team. A confirmation email is on its way.
Once your return is approved we will email you a printable return form. Download it, print it, put it in the parcel with the item and post it back to us.
Eligible for return
Unused items in original packaging
Returned within 30 days of delivery
Items with all accessories and manuals
Faulty items within 12 months
Not eligible
Items with signs of use or damage
Gift cards and digital downloads
Items missing original packaging
Personalised or custom products
Return questions
We do. Returns are free and we provide a prepaid label.
Within 5 to 7 business days after we receive and inspect your item.
Yes. Choose Exchange on the form and tell us which product you would like.
